Terms of Use

Booking Terms

These booking terms ('Booking Terms') are between the person or legal entity making the Booking ('You/Your'), and the accommodation provider who delivers temporary accommodation services for the accommodation you have selected (the 'Accommodation') whose address and other details appear above (‘We, Us, Our, Ours’).

These Booking Terms are for the provision of accommodation services ('Booking(s)'), for the accommodation You have selected, as further described in the confirmation sent to You by email (the 'Confirmation'). These Booking Terms are governed by the laws of England and Wales and apply to all Bookings. 

 By making a Booking You accept to be bound by these Booking Terms and confirm that You are able to enter into a legally binding contract and that You are over 18 years of age, or higher if the selected accommodation has specified a higher age limit in their Booking Confirmation. 

 Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) a full payment of the total price; or (ii) the payment of any other deposit amount specified at the time of booking as stipulated in Your Booking Confirmation or (iii) a valid payment card successfully pre-authorised for an amount that is no less than the value of any cancellation fee stipulated on Your Booking Confirmation.

Where Your online payment is less than the total value of the stay, the balance will either be collected from You prior to arrival according to the payment schedule set out Your Booking Confirmation, or paid on either check-in or check-out, or at another time if agreed in writing between You and Us. 

 When Your Booking is confirmed by phone and/or email, a reservation number is issued and displayed in Your Booking Confirmation. This number must be retained and quoted in all communications should any cancellation or amendment be necessary. Notwithstanding Your rights under the Cancellation Policy set out in Your Confirmation, You do not have the right to withdraw from this Contract. 

 Prices

Prices quoted are correct (unless a Pricing Error occurs) only for the specific number of guests, dates, nights and rooms shown in Your Booking Confirmation. Prices are quotes in the currency shown in this confirmation. 

 The total reservation price quoted in Your Booking Confirmation includes the taxes applicable at the time of booking, at the current rate, including without limitation sales taxes, value added taxes or local taxes, which may be itemized separately. Taxes are subject to changes in the applicable regulations that are not under Our control, provided that such changes were not in the public domain at the time of booking.   

 If You have selected booking extras, where applicable the cost of these extras and any applicable taxes may also be added to the reservation total for Your Booking. 

 The reservation total price does not include the costs of goods, services or taxes that You may choose to incur later

Luxury Accommodation